While driving to work my mobile rang. When I pulled over and checked messages there was a voicemail from Bevalue, the company who will arrange to replace the electrical items. They left a message to call back. Unfortunately they gave the wrong number. Texted Carol Roberts to get the correct number. Then I phoned Bevalue, who told me they couldn't discuss it with me as they 'could only discuss matters with the policy holder' - I pointed out it was a joint policy but the woman refused to discuss matters. I texted Louis and asked him to call them as I have had enough.
Later in the day I got a call from Julie, who works with Louis (Louis was with a client) - she gave me details of the laptop which they were going to send as we had to approve it before accepting. I looked it up on the internet - it was certainly better than the one that was damaged so I phoned Bevalue and arranged for it to be delivered tomorrow - watch this space! They also gave me details of portable TV's to replace the damaged ones - I have to check on them and give my approval (which I am sure I will as the damaged ones were really old anyway).
Wednesday, 27 January 2010
Tuesday
Faxed the list of books and estimate for the bed to Crawfords. Phoned them later - after a long wait while they looked around they said they couldn't find the list. They also said they had not received the report from the loss adjustor - Carol Roberts.
I got an email address and emailed my list - I asked them to acknowledge receipt of the list - will see how long that takes. I also left a message on the loss adjustor's phone.
I got an email address and emailed my list - I asked them to acknowledge receipt of the list - will see how long that takes. I also left a message on the loss adjustor's phone.
Sunday & Monday
Started compiling a list of the books ruined in the dining room - unfortunately that's where the bookcase full of computer books was - the list totalled over £400! Then looked up prices for a replacement bed for the spare room - the equivalent bed is £850.
Saturday, 23 January 2010
2 weeks and counting
Worked the Saturday clinic at the surgery then rushed home as the loss adjustor from Crawfords (contents) was due some time between 12 and 4. I could have hitched a lift on the back of a snail - phone call at 4.10 to say she'd be another hour or two. In the meantime I started clearing all my craft and card making stuff from under the stairs - came across several things I had forgotten about, as well as plenty of cobwebs and several disgruntled spiders.
She eventually turned up at 5.45pm - 2weeks and 14 hours after the flood. I had to sit and tell the story of the great deluge yet again and yet again walk around and point out all the damage.
We agreed a figure for some of the damaged articles - some will be replaced directly by a supply company - I have to get an estimate for a new bed and count up the cost of the books ruined so they can give the money for those as well.
At last we can get rid of the smelly carpets, though we've got to keep a sample of each for yet another inspection to 'assess the quality'. Too tired to think about ripping up carpets now so it's left for tomorrow.
Go out shopping in the evening - a major item on the list was washing capsules - I've gone through a whole month's supply in less than a week after having to wash all the sheets and things soaked in the flood.
She eventually turned up at 5.45pm - 2weeks and 14 hours after the flood. I had to sit and tell the story of the great deluge yet again and yet again walk around and point out all the damage.
We agreed a figure for some of the damaged articles - some will be replaced directly by a supply company - I have to get an estimate for a new bed and count up the cost of the books ruined so they can give the money for those as well.
At last we can get rid of the smelly carpets, though we've got to keep a sample of each for yet another inspection to 'assess the quality'. Too tired to think about ripping up carpets now so it's left for tomorrow.
Go out shopping in the evening - a major item on the list was washing capsules - I've gone through a whole month's supply in less than a week after having to wash all the sheets and things soaked in the flood.
Catch up
Wednesday, Thursday & Friday blur into each other. Busy, busy, busy. Wednesday: back to rugby training after work, same on Thursday. Tried to move things but quite honestly I'm feeling really exhausted these past few days and wake up every morning feeling as if I've run a marathon.
Friday I decide to get a grip and decide to move Louis' beloved Encyclopaedia Brittanica - this is not the small PC disc version but a whole length-of-the-wall set of heavy leather bound books. Boy, did I feel tired after that! They took up 3 very large boxes. Ironically the study wasn't affected by the flood but, because the loft access hatch is in there, and the loft flooring needs to be replaced, we've got to clear the room - easier said than done I can assure you.
Friday I decide to get a grip and decide to move Louis' beloved Encyclopaedia Brittanica - this is not the small PC disc version but a whole length-of-the-wall set of heavy leather bound books. Boy, did I feel tired after that! They took up 3 very large boxes. Ironically the study wasn't affected by the flood but, because the loft access hatch is in there, and the loft flooring needs to be replaced, we've got to clear the room - easier said than done I can assure you.
Tuesday, 19 January 2010
Tuesday
Woke up feeling really tired. I never seem to stop since the great deluge - when I'm not at work I am clearing up or packing stuff away, as well as worrying about the next few months.
The loss adjustor for the building insurance (Davies) came this morning. Still waiting for the loss adjustor for contents (Crawfords).
Mike asked me about the flood and then we walked around the house. He wrote down lots of details and said the next step is for Chemdry to come back and dry the place out before any rebuilding work can start. It looks like I am going to get a new kitchen!!! As they say, every cloud has a silver lining. I wish Mum was still alive to see the finished article - she always used to say it was a shame we couldn't afford to get the kitchen done up properly. I think she was looking down on us when the water came down - the doll's house and Kumari's special books were all on the landing but just missed getting wet.
Mike also said that we should just rip up the carpets in the dining room and on the landing and stairs and throw them out into the garden. I told him that Crawfords had told us not to do anything until they had seen the damage - he said in that case they should have come sooner! He said the wet carpets were holding up the drying process and so he would speak to Crawfords if they gave us any trouble. I like this man.
He asked if we had anywhere to go during the worst of the work - I explained the somewhat complicated arrangements we were making in order to make life easier for the dogs and enable us tolook after the ducks and chickens also. He said to keep in touch and contact him if we needed anything. It's nice to feel that we have someone to turn to for advice.
The loss adjustor for the building insurance (Davies) came this morning. Still waiting for the loss adjustor for contents (Crawfords).
Mike asked me about the flood and then we walked around the house. He wrote down lots of details and said the next step is for Chemdry to come back and dry the place out before any rebuilding work can start. It looks like I am going to get a new kitchen!!! As they say, every cloud has a silver lining. I wish Mum was still alive to see the finished article - she always used to say it was a shame we couldn't afford to get the kitchen done up properly. I think she was looking down on us when the water came down - the doll's house and Kumari's special books were all on the landing but just missed getting wet.
Mike also said that we should just rip up the carpets in the dining room and on the landing and stairs and throw them out into the garden. I told him that Crawfords had told us not to do anything until they had seen the damage - he said in that case they should have come sooner! He said the wet carpets were holding up the drying process and so he would speak to Crawfords if they gave us any trouble. I like this man.
He asked if we had anywhere to go during the worst of the work - I explained the somewhat complicated arrangements we were making in order to make life easier for the dogs and enable us tolook after the ducks and chickens also. He said to keep in touch and contact him if we needed anything. It's nice to feel that we have someone to turn to for advice.
Monday, 18 January 2010
Looking for stuff
As I mentioned earlier we have to remember where we put stuff - Kumari is coaching rugby after school tomorrow so needs training gear - took us ages to find her stuff (still can't find the right training bottoms though).
Subscribe to:
Posts (Atom)