Monday

After taking Kumari to school I hurried home to wait for the electrician (guaranteed to arrive between 8 and 1pm). I waited and waited and waited and then I waited some more. Half past eleven I got a phone call from British Gas to say he was held up and would be arriving between 1 and 5. Ten to five I got a bit nervous so phoned BG - I'm sure the lady who recorded 'your call is very important to us, please hold' is a very nice lady but if I ever meet her I will be sorely tempted..............
Eventually (27 minutes, I counted) I was told that for some unknown reason my appointment had been cancelled! Needless to say I was not very happy and made this quite plain. To be fair the woman I spoke to did agree that this situation was unreasonable and told me that she would put us on the list for an emergency call out. I also got a call from one of the Customer Services Managers who apologised - I know it was not his fault but I did point out that I had taken a days holiday from work for no good reason. The electrician finally arrived at 7pm. He checked everything out and turned the power back on - surprising how much fun we had from turning lights off and on.